Terms of Service
Welcome to Snag. These Terms of Service (“Terms”) are an agreement between you and Snag Entertainment LLC, a Colorado limited liability company (“Snag”, “we”, “us”, “our”), governing your use of the Snag mobile application (the “App”). By creating an account, signing in, or otherwise using the App, you agree to these Terms and to our Privacy Policy (incorporated by reference). If you do not agree, do not use the App.
PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER. YOU AND SNAG AGREE TO RESOLVE MOST DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN A COURT TRIAL OR CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST CREATING YOUR ACCOUNT BY EMAILING hello@heysnag.app. SEE THE “DISPUTE RESOLUTION AND BINDING ARBITRATION” SECTION BELOW FOR DETAILS.
What Snag Is
Snag is an entertainment app for everyday disputes — between partners, family, roommates, friends, coworkers, or any pairing where someone is mildly annoyed at someone else. You file a “case” describing the dispute, optionally invite the other party to respond, and an AI generates a playful verdict.
The verdicts are for entertainment only. Snag is not legal advice, relationship counseling, therapy, mediation, arbitration, or a substitute for a licensed professional. Treat verdicts as the opinion of a witty stranger, not a court ruling, and certainly not a finding of fact about anyone involved in the case.
Eligibility
You must be at least 17 years old to use Snag, consistent with the App’s intended audience and Apple App Store age rating. If you are between 17 and the age of majority in your jurisdiction (typically 18 in the US), you represent that you have your parent or legal guardian’s permission to use the App.
We reserve the right to suspend or terminate accounts that we reasonably believe belong to users under 17.
You also represent that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services, and that you are not on any U.S. government list of prohibited or restricted parties (including the U.S. Treasury Department’s Specially Designated Nationals list or the U.S. Commerce Department’s Denied Persons or Entity Lists).
Your Account
You are responsible for keeping your sign-in credentials secure and for any activity under your account. Accounts are personal and non-transferable; you may not sell, assign, or share your account with anyone else. If you create an anonymous guest account and later link it to an email address, the cases and history from your guest session will continue under the linked account.
You can delete your account at any time from Profile → Delete My Account. Deletion is permanent and removes your case history, statements, verdicts, streaks, and related content from our active databases. See the Privacy Policy for retention specifics.
License to Use the App
Subject to your compliance with these Terms, Snag grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices you own or control, solely for your own personal, non-commercial use. All other rights are reserved. You may not:
- copy, modify, distribute, sell, or lease any part of the App
- reverse-engineer, decompile, disassemble, or attempt to extract source code (except to the extent applicable law expressly prohibits this restriction)
- access or attempt to access the App’s backend or APIs other than through the App as published
- remove, alter, or obscure any proprietary notices in the App
User Content
You retain ownership of the statements, evidence, and other content you submit (“User Content”). By submitting User Content, you grant Snag a worldwide, non-exclusive, royalty-free license to store, display, transmit, process, and use the content as needed to operate the App, including sending it to Anthropic’s Claude AI for verdict generation, displaying it to you and any invited counterparty, and using de-identified aggregates to improve the App.
You agree not to submit User Content that:
- contains illegal material, threats of violence, harassment, or hate speech
- identifies third parties without a lawful basis or violates their privacy
- includes another person’s medical records, financial account numbers, or other information a reasonable person would expect to remain private
- infringes intellectual property or other rights
- is sexually explicit or involves minors in an inappropriate context
- attempts to manipulate, jailbreak, or extract system prompts from the AI
- would otherwise expose Snag or other users to legal or reputational risk
We do not pre-screen User Content but may remove content we believe violates these Terms. Removal is not a determination that the content is illegal or untrue.
Snag is a provider of an interactive computer service under 47 U.S.C. § 230. We do not act as the publisher or speaker of User Content submitted by users. To the extent permitted by law, we are not liable for User Content created by you or other users, and our voluntary moderation activities do not constitute publication of any content we do not remove.
Content About Other People
Snag is built around disputes that involve other people. When you write about a partner, family member, roommate, friend, coworker, or anyone else (each a “third party”), you represent that you have a lawful basis to share the information you submit, that the content reflects your own perspective on shared events, and that you are not submitting information you know to be false, that the third party has explicitly asked you not to share, or that a reasonable person would expect to remain private.
We do not independently verify what you say about third parties. Verdicts are entertainment, not findings of fact about anyone — they are the AI’s response to your perspective, not a determination of truth.
If a third party identified in a case asks us to remove information about them, we may, in our discretion, remove or modify the case and ask you to do the same. Repeated submissions of content others ask to have removed may result in account suspension.
AI-Generated Verdicts
Verdicts in Snag are produced by a large language model (Anthropic’s Claude) and are non-deterministic — the same case may produce different verdicts on different runs. Verdicts may contain mistakes, exaggerations, playfully provocative claims, or content that some users may find offensive. They are not factual statements about you or anyone else, and they have no legal or otherwise significant effect. You and any other party are solely responsible for how you interpret and act on a verdict.
Snag does not currently have a zero-data-retention agreement with Anthropic; under Anthropic’s commercial API terms, your inputs and outputs may be retained by Anthropic for up to 30 days for trust-and-safety monitoring before deletion, and are not used to train Anthropic’s models. See the Privacy Policy for details.
Pricing
Snag is currently provided free of charge. We may introduce paid features in the future. If we do, we will update these Terms with applicable subscription terms before charging you, and we will not enroll you in any paid plan without your affirmative consent.
Privacy
Our Privacy Policy describes how we collect, use, and share your information. By using the App, you also agree to the Privacy Policy, which is incorporated into these Terms by reference.
Acceptable Use
You agree not to:
- use the App to harass, defame, threaten, or invade the privacy of any person
- impersonate another person or misrepresent your relationship to a third party referenced in a case
- attempt to gain unauthorized access to the App, our servers, or other users’ accounts
- use the App for any commercial purpose without our written consent
- use bots, scrapers, or automated systems to access the App
- interfere with or disrupt the App, including by overloading our servers or those of our service providers
Third-Party Services
The App relies on third-party services to function, including Anthropic (AI), Supabase (backend), Apple and Google (sign-in and platform), PostHog (analytics), and Sentry (crash reporting). Your use of those services through the App is also subject to their terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services.
Copyright Complaints (DMCA)
We respect intellectual property rights and respond to valid notices under the Digital Millennium Copyright Act (“DMCA”). If you believe content in the App infringes your copyright, send a notice to our designated DMCA agent that includes:
- a signature (physical or electronic) of a person authorized to act on behalf of the copyright owner
- identification of the copyrighted work claimed to have been infringed
- identification of the material claimed to be infringing, with enough information for us to locate it
- your name, address, telephone number, and email address
- a statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law
- a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner
If we remove content in response to a notice, we will notify the user who posted it. That user may submit a counter-notice that includes their signature, identification of the removed material and where it appeared, a statement under penalty of perjury that the material was removed as a result of mistake or misidentification, the user’s contact information, and a statement consenting to the jurisdiction of the federal district court where the user resides (or, if outside the US, where Snag is found) and accepting service of process from the original complainant.
We will terminate, in appropriate circumstances, the accounts of users we determine are repeat infringers.
Designated DMCA agent: Snag Entertainment LLC, Attn: DMCA Agent. Email hello@heysnag.app; mailing address as listed in the Contact section below. Snag will register its DMCA agent with the U.S. Copyright Office once the LLC’s mailing address is finalized; until then, please send notices to the email address above.
Feedback
If you provide us with comments, suggestions, ideas, or other feedback about the App, you grant Snag a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that feedback into the App or any other product or service, without any obligation to compensate or credit you.
Beta Features
From time to time we may make experimental, beta, or pre-release features available to some or all users. Beta features are provided “as is” without any warranties or guaranteed functionality, and may be modified, suspended, or discontinued at any time without notice. We may collect feedback and usage data from beta features to evaluate and improve them. If we identify information about a beta feature as confidential, you agree not to publicly disclose it without our written consent.
Account Suspension and Termination
You may stop using the App at any time and delete your account from Profile → Delete My Account. We may suspend, restrict, or terminate accounts that violate these Terms, that we reasonably believe pose a safety, legal, or reputational risk, that have been inactive for an extended period (typically 24 months), or that are tied to chargebacks, fraud, or attempted abuse.
Where reasonably possible, we will give you notice and an opportunity to respond before terminating, except where doing so would create a safety or legal risk. For inactivity-based terminations, we will email you at the address tied to your account at least 30 days before deleting the account, giving you a chance to keep it active by signing in.
On termination, your access to the App ends and User Content tied to your account is removed from our active databases on the schedule described in the Privacy Policy. Where you’ve shared a case with another user, that user retains access to the case under their own account until they also delete it. Provisions of these Terms that by their nature should survive termination will survive (see General → Survival).
App Store and Apple-Specific Terms
If you obtained the App through the Apple App Store, the following terms apply between you and Snag (not Apple):
- Apple is not a party to these Terms and is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App.
- The license granted above is limited to use of the App on Apple-branded devices that you own or control, as permitted by the Apple App Store Terms of Service.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation.
- Snag (not Apple) is responsible for addressing any claim that the App or your use of it fails to conform to legal or regulatory requirements, infringes third-party rights, or otherwise violates these Terms.
- Apple and its subsidiaries are third-party beneficiaries of these Terms; upon your acceptance, Apple has the right to enforce these Terms against you as a third-party beneficiary.
Disclaimer of Warranties
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, SNAG DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY VERDICTS OR OTHER AI OUTPUTS WILL BE ACCURATE, USEFUL, OR APPROPRIATE.
Some jurisdictions do not allow the exclusion of certain warranties, so the disclaimers above may not apply to you.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SNAG, ITS MEMBERS, OFFICERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATING TO YOUR USE OF THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID SNAG IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) USD $100.
Some jurisdictions do not allow these limitations, so they may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Snag and its members, officers, employees, and service providers from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of (a) your User Content, (b) your violation of these Terms, (c) your violation of any third party’s rights (including privacy and intellectual property rights), or (d) your misuse of the App.
Dispute Resolution and Binding Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU AND SNAG TO RESOLVE DISPUTES THROUGH BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
- Informal resolution first — before filing a claim, you agree to attempt to resolve the dispute by emailing us at hello@heysnag.app with a written description of the dispute and your contact information. We will attempt to resolve the dispute informally for 60 days from the date you send the email.
- Binding arbitration — if the dispute is not resolved within 60 days, you and Snag agree to resolve the dispute through binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, except as modified by these Terms. The arbitration will take place in Denver, Colorado, or remotely at the arbitrator’s discretion.
- Class action waiver — you and Snag agree that any claim will be arbitrated only on an individual basis. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not permitted.
- Public-injunctive-relief carve-out — notwithstanding the foregoing, claims for public injunctive relief may be brought in a court of competent jurisdiction. For California residents, this includes claims under California’s Unfair Competition Law, False Advertising Law, or Consumers Legal Remedies Act.
- Other carve-outs — either party may bring an individual claim in small-claims court if eligible, and either party may seek injunctive or equitable relief in court for claims involving intellectual property or unauthorized use.
- Fees and costs — for claims totaling less than USD $10,000, Snag will pay all JAMS filing, administrative, and arbitrator fees, regardless of which party initiates arbitration, unless the arbitrator finds the claim was frivolous or filed for an improper purpose. For claims of USD $10,000 or more, fees will be allocated according to the JAMS rules.
- Opt-out — you may opt out of this arbitration agreement by sending a written notice to hello@heysnag.app within 30 days of first creating an account. The notice must include your account email, the date you created your account, and a clear statement that you wish to opt out.
- Governing rules — this arbitration agreement is governed by the Federal Arbitration Act. The arbitrator’s decision is final and binding, subject to review only as permitted by law.
- Severability of arbitration agreement — if the class action waiver above is held invalid or unenforceable, then the entirety of this Dispute Resolution and Binding Arbitration section will be null and void, and the parties’ disputes will instead be resolved in the courts identified in the Governing Law section. The remainder of these Terms will remain in effect.
- Material changes — we will not apply material changes to this Dispute Resolution and Binding Arbitration section against you without your affirmative consent. If we propose a material change, we will give you notice and a 30-day period to reject the change by written notice; if you reject, the prior arbitration terms will continue to apply to your account.
Governing Law
These Terms are governed by the laws of the State of Colorado and the United States, without regard to conflict-of-law principles. Subject to the arbitration agreement above, any judicial action permitted by these Terms will be brought exclusively in the state or federal courts located in Denver, Colorado, and you consent to personal jurisdiction in those courts.
Changes to These Terms
We may update these Terms from time to time. The “Effective” date at the top reflects the most recent version. For material changes, we will provide notice in-app or by email at least 30 days before the change takes effect, where practical. Continued use of the App after the effective date of an update means you accept the updated Terms. If you do not accept the updated Terms, your remedy is to stop using the App and delete your account.
General
- Entire agreement — these Terms, together with the Privacy Policy and any subscription or in-app purchase terms, constitute the entire agreement between you and Snag concerning the App.
- Severability — if any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
- No waiver — our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
- Assignment — you may not assign your rights under these Terms without our written consent. We may assign our rights to an affiliate or successor in connection with a corporate transaction.
- Notice — we may give you notice through the App or by email to the address tied to your account; notice is deemed delivered when sent (or, for in-app notices, when first displayed).
- Force majeure — we will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, network failures, third-party service outages, or government actions.
- Survival — provisions that by their nature should survive termination of these Terms will survive, including ownership rights, license grants for User Content already submitted, the Feedback license, disclaimers, limitations of liability, indemnification, dispute resolution, and these General provisions.
- Headings — section headings are for convenience only and do not affect interpretation.
Contact
Snag Entertainment LLC
Mailing address: [to be added upon LLC registration with the Colorado Secretary of State; the registered agent address will be used here]
Email: hello@heysnag.app
For legal notices, use the subject line “Legal Notice”.